Help
Last updated 13 October 2026
Can't find what you need? Email support@onewed.app and we'll get back to you, usually within a day.
Getting started
How do I invite my partner?
Go to Settings → People, enter their email and press Invite. We'll email them a link. They sign up with that same email address to join your planner.
Can parents or a planner help too?
Yes. Invite them the same way from Settings → People. Everyone you invite can see and edit the planner, so only invite people you trust.
Can I make someone view-only?
Yes. The planner's owner can go to Settings → People and choose, for each person, “Can edit everything”, “View only”, or pick what they can edit (guests, budget, tasks, settings).
How do guests RSVP?
Turn on your guest page in Settings → Guest page. Each guest gets a personal RSVP link you can send from the Send tab, or they can find themselves by name on your page.
Planning tools
Can I have more than one mood board?
Yes. In the Mood board tab press “New board” to add one for the dress, the flowers, the food or anything else. Each board has its own colours, and your colour palette is shared by all of them.
How do I add pictures from Google or Pinterest?
Right-click a picture and choose “Copy image”, then press ⌘V (Ctrl+V on Windows) on your mood board. You can also drag pictures straight in from another tab or your computer. For Pinterest, paste a pin or board link into “Add from Pinterest”.
I made a mistake on my mood board
Press Undo above the board (or ⌘Z / Ctrl+Z). It steps back through your recent changes, including deleting, moving, cropping and removing backgrounds.
How do I add our venue’s floor plan?
Venue tab → Floor plan → Upload plan. Then drag tables, the bar, the DJ, flowers and more onto it. You can also plan on a blank grid without a picture.
How do I share our music with the DJ or celebrant?
Music tab → For the day. Choose a song for each moment, add your Spotify playlist and a do-not-play list, then press “Create a link” and send it to them. It always shows your latest changes. “New link” stops the old one working.
Signing in
I forgot my password
On the sign-in page, press “Forgot your password?” and we'll email you a link to choose a new one. If you signed up with Google, just use “Continue with Google”.
I lost my phone and can't get my 2FA code
On the code screen, press “Lost your phone? Use a backup code” and enter one of the backup codes you saved when you turned on 2FA. No backup codes? Email us from your sign-in email and we'll help you back in once we've confirmed it's you.
How do I change my sign-in email?
Settings → Account → Change sign-in email. We'll send a link to the new address; your email changes once you open it.
Plans and billing
What happens when my free trial ends?
Your planner is locked until you choose a plan. We email you 3 days before and again when it ends. Nothing is deleted: choose a plan and everything is right where you left it. Your guest page and RSVPs keep working.
How do I cancel or update my card?
Settings → Plan → Manage billing, invoices and card. Monthly and Annual plans can be cancelled any time and you keep access until the end of the period you've paid for. The Wedding Pass doesn't renew, so there's nothing to cancel.
Can I get a refund?
Payments are generally non-refundable, but if something has gone wrong, email us and we'll work with you to make it right. This doesn't affect your rights under the Australian Consumer Law.
Your data
How do I download my guest list?
Settings → Account → Download guest list (CSV), or use the download button on the Guests tab. It opens in Excel, Numbers or Google Sheets.
How do I leave a planner or hand it over?
In Settings → People, a partner can press “Leave planner”. The owner can “Make owner” to hand the planner to someone else, or remove someone.
How do I delete my planner?
Settings → Delete planner (only the person who created it can do this). It permanently deletes everything, so download your guest list first if you want a copy.